Return and refund policy

If you are not satisfied with your purchase for any reason, it can be returned within 7 days of delivery, and we’ll refund the purchase price (less a 25% restocking fee).

Please contact DKJO before sending anything back.

If the product being returned shows any signs of use, or the product packaging has been opened, DKJO advise that they cannot take it back for a refund.

PLEASE NOTE: If you purchased our products through a 3rd party and not directly via DKJO, you’ll need to consult the place of purchase for their return policy.

We cannot authorise refunds on behalf of other parties we supply our products to, but we will, of course, do everything we can to assist you.

When returning products to DKJO, please include all factory packaging and accessories in the same way you received them. All merchandise must be shipped via a professional freight agent and the package must have the purchaser’s details on it. All freight charges must be paid by the shipper.

DKJO adheres to and supports the Australian Competition and Consumer Commission (“ACCC”) laws and guidelines in Australia.